The aim of the Social Services Department is to guarantee universal rights for all the inhabitants of As Pontes. This is the tool conceived by the As Pontes Council to deal with the new social challenges and issues its citizens may face.

This department was created to boost and structure the basic social services which the Town Hall is responsible for, thus helping to guarantee the general well-being of all the people living side by side in As Pontes. We encourage you to look at this section of our website if you are interested in learning more about our Social Services Catalogue.

Calle Rosalía de Castro, nº 28 – 2nd floor
ES-15320-As Pontes – A Coruña
Phone: +34 981 441 008

OPENING HOURS FOR THE GENERAL PUBLIC (phone appointment required)
Social Services: Monday to Friday from 8:30h am to 200 pm.
Legal advice: Friday from 9:00 am to 3:00 pm.

Measures aimed at guaranteeing basic means and resources for less favoured people.

Providing food from excess EU-production to families facing financial hardship.

Social Integration aids – Social Emergencies is a sort of urgent, special one-off aid earmarked to alleviate transitional, unforeseen or exceptional states of economic shortcomings as well as to stop such states from becoming worse. This aid payment is aimed at mitigating specific basic urgent needs. It is not a periodic aid.

A periodical social benefit designed to guarantee basic survival means. Please apply for them through the regional government (Xunta de Galicia).

Programmes meant for families taking care of elderly people, aged people living on their own, in residential care or getting homecare, amongst others.

Psychological help to people in need.

This consists in spending a few days of spa treatment at a centre duly equipped with proper facilities and qualified staff in order to be able to cater to elderly physically or mentally disabled people in need of help to do their day-to-day activities.

This is an individual periodic social benefit which guarantees a minimum income for those who are not entitled to any other sort of pension.

A non-periodic aid aimed at those people who suffer some type of disability.

Relaxing time and rest days at Spas and Thermal Springs.

Relaxing holiday time and rest days in touristy areas, spas etc.

Non-stop phone care and help.

This service allows the user to establish contact with a help centre in any emergency situation by simply pressing a button. They will then be attended to by specialist staff who will provide a solution to the critical situation.

Aimed at disabled senior citizens.

The purpose of this programme is to contribute towards improving aged people’s active and healthy life expectancy by helping them stay autonomous, independent, and by encouraging them to actively participate in society. Some of the activities taking place are:

  • Laughter Therapy
  • Relaxing
  • Memory

Programmes catering to families with minors.

A one-off financial aid to people who have got dependent children under the age of 18.

Monthly financial benefit for every child under the age of 3.

Information and advice concerning dependent people and their state and situation.

  • Assessing and recognising their dependence in the event of social emergency situations.
  • Assessing and recognising the dependence situation of children under 3 years of age.
  • Assessing and recognising a dependence situation.
  • Elaborating a PIA/ Monitoring and following-up on a PIA.
  • Resource allocation programme (PAR).
  • The “family break” programme for caretakers looking after dependent people.
  • Temporary stays at aged people’s homes or occasional supervision and support.
  • SAAD services catalogue.
  • SAAD home assistance services.
  • On-site support for dependent people living in assisted-living homes.
  •  Homecare assistance for dependent people.
  • Geolocalisation service for dependent people.
  • Galician Personal Mobility Support Service.
  • Service-related days off.
  • Days off for citizens in a family environment.
  • Days off through personal assistance and support.
  • Day-care homes (consorcio/consortium).
  • Alzheimer day-care homes.
  • Assisted-living homes for elderly people under Xunta (regional government) management.
  • Assisted-living homes for elderly people providing state-subsidised beds.
  • IMSERSO assisted-living homes for aged people.

Guidance, counselling, information and support services for women.

By means of the CIM, the Council Department of Social Services provides guidance, information and support with the goal to favour and promote gender equality. The purpose is to offer and provide social, legal and psychological guidance to those women who find themselves in particularly difficult situations and to provide special treatments where gender violence is involved.

Advice is given, a diagnosis of the family situation is undertaken, and special personalised follow-up from different spheres and environments is carried out so as to try to solve the problems faced by the women who are in need of this service.

  • Attending to and providing social, legal and psychological to women who suffer special hardship such as physical and mental abuse, rape, sexual assault etc.
  • Establishing a diagnosis of her situation and providing access to specialised resources (shelter for battered women or other alternative means of accommodation) as needed.
  • Making society as a whole more aware and receptive to how these problems affect women and improving their collective treatment.
  • Coordinated monitoring and follow-up by all the members of the team.
  • Holding workshops, meetings and talks: self-esteem, memory etc.
  • Other procedures and kinds of paperwork: legal termination of marriage.

Pedagogical advice Specialized care for children and their families.

Making up for shortcomings some children in nursery or infant school age may have owing to a disability, an illness or issues that may be put down to their family situation.

Dealing with problems and situations affecting the personal, educational or family growth and development of these children: schooling and learning difficulties, attention disorders, enuresis, encopresis, jealousy, fears, language difficulties, problematic family situations (divorce), abuse and maltreatment in the family environment, and any other aspects which is of great importance in the life of little children in general.

Young boys and girls in the ages ranging from 12 to 18 face age-specific problems that need to be taken into account when working with them. Their reasons for coming to ask for help are diverse: school achievement, family and behavioural problems, school bullying, eating disorders, drug consumption, school drop-out, abuse and maltreatment in the family environment etc.

Aimed at pupils who have got permanent special educational needs in order to allow them to develop a positive approach to school work by working on improving their basic skills such as their reasoning capacity, reading comprehension, vocabulary range and written communication skills.

It is designed to support and receive foreign pupils and their families by giving them information, counselling and guidance as well as access to educational resources which will help to facilitate their educational and social integration.

Providing guidance and information about resources in different spheres: schooling, healthcare, leisure and free time, job-related training, preventing school drop-out and truancy, information about Training Cycles, GCSE and Vocational Training programmes, and support and counselling on how to find one’s first job.

This consists in financial aid aimed at helping those families in As Pontes that face the greatest financial problems to pay for the required school materials.

Financial aid earmarked for attending to children under the age of 3 in early childhood centres which are not financed with public expenditure.

This programme was started up with the aim to facilitate the work-life balance of the inhabitants in As Pontes.

Our objective is to provide advice and information to the young people of As Pontes about their academic or work-related future as well as about what sort of there are to help them achieve such goals.

The Social Services Department will give you advice and help regarding the following procedures and paperwork:

  • Applying for a disability certificate
  • Getting information about the advantages of the above mentioned certificate.

This service caters to immigrants, emigrants and refugees.

Counselling and support regarding immigration, emigration and asylum (information, paperwork, legal advice, training, degree and certificate validation, aids, etc.). Information about voluntary return and about emigration.

Counselling and guidance about accompanied family reunification.

Basic information about As Pontes and how this Council Works in terms of paperwork, basic resources, immigration/emigration legislation, languages, customs and civic cohabitation rules.

On the part of the Town Hall Social Service Department, no direct intervention is undertaken in the field of substance or non-substance addictions, although such work is coordinated with other agents and bodies which do.

Our action patterns in this sense are as follows:

  • Counselling about the use and abuse of toxic substances.
  • Presenting the relevant units available to the users of such substances.
  • Coordinating the efforts of social and healthcare staff so as to know where to refer different cases and users.
  • Family counselling on what steps and measures to follow before a treatment is started.